Studio Policies

Reservations require a credit card on file upon booking. We have a 48 hour cancellation policy. No charge will be made to the card on file unless the appointment is not cancelled or rescheduled with 2 full business days notice prior to the appointment. Please be mindful of holidays and our weekday schedule.
In special circumstances we are able to accommodate weekend availability for portrait sessions. Please note that weekend appointments are in high demand and may not be able to be rescheduled.
The selection process is a separate session and must be held in a timely manner after the creation session. This is especially important when expiration dates may be involved. For portrait sittings where there are partners -- spouses, significant others, heads of household, etc. -- all must be present for the selection process. Our staff cannot make any exceptions to this policy.
Our work is handmade art, and everything that leaves our studio is to our highest standards. We do not specialize in digital files and are not obligated to provide them as they are our copyrighted work. Our finished work can take anywhere from 8-12 weeks for completion. Portrait pick ups are held in person with the party who commissioned the portrait.
Certificate holders must provide the certificate to the studio. The studio is not obligated to accept transferred gift certificates.

In special circumstances we are able to accommodate weekend availability for portrait sessions. Please note that weekend appointments are in high demand and may not be able to be rescheduled.